About Me

Do you know that feeling you get when you solve a problem on your own or learn a new, better way to complete a task? My name is Ken Schatzke, and I create self-serve solutions that give that same feeling to your customers, employees, and business partners.

Well designed and executed self-serve solutions increase efficiency and reduce costs while enhancing relationships with customers, employees, business partners, and other critical stakeholders. Self-serve solutions are one of the most cost-effective ways of improving your organization’s Net Promoter Score (NPS).

As a technical communicator with more than two decades of practical experience, I

• Write documentation that people actually read
• Craft training courses that turn novices into experts
• Build self-serve websites and knowledge bases that attract and retain millions of visitors
• Design user interfaces that engage and delight users

I also optimize the tools and workflows that organizations use to create self-serve solutions and find ways to integrate the latest technology, including AI. I eliminate duplication of effort and automate routine processes, saving organizations both time and money.

This site showcases the full stack of services that I have to offer as well as examples of my previous work.

Let’s connect and discuss how I can work with your organization to enable its customers, employees, and business partners to help themselves through well-crafted, engaging self-serve solutions.